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Terms and
Conditions
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Homecoming Scotland
2009
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Dinner
bookings
Dinners at hotels or restaurants can be
pre-booked for a booking fee of $12.00
per hotel per room (a room is based on 1
or 2 pax).
General
For bookings involving B&B accommodation
different payment and cancellation terms
may apply, as these properties often
demand stricter regulations and deposit
payments at time of booking.
Additionally some hotels may have terms
stricter than the general cancellation
terms listed below. We will aim to
advise you of any different terms as
early as possible.
Amendment policy
Single hotel bookings - From time of
booking – once the booking has been
reconfirmed by Scots-American Travel
Advisors – any amendment, including name
change will be charged with a $25.00
administration fee.
Fly drives & Tailor made bookings,
Packages & other services
From time of booking – once the booking
has been reconfirmed by Scots-American
Travel Advisors – any amendment
including name change, cancellation of
any part of the booking will be charged
with a $35.00 administration fee per
amendment.
Cancellation policy
- applying to cancellation of the entire
booking.
Single hotel bookings
30 days to 72 hours prior to arrival:
administration fee $35.00
48hr – 0hr: 100% of first night, unless
otherwise advised in our Hotel Portfolio
or at time of booking.
Fly drives & Tailor made bookings,
Packages & other services
Once confirmed, a fly drive cancellation
accrues an administration fee of $50.00
if made more then 30 days before
arrival.
30 - 15 days : 10%
14 – 8 days : 25%
7days - 48hr: 50%
48hr – 0 hr: 100%
Bookings made with Scots-American
Travel Advisors will be subject to
cancellation policies as outlined at
time of booking in our terms and
conditions.
Payment
Payment is due in full and should be
received by Scots-American Travel
Advisors as detailed by the invoice
sent, unless advised otherwise. Should
payment not be received without good
reason by the date specified on the
individual invoice, we reserve the right
to cancel all arrangements held for the
client.
Hotel out booking
Scots-American Travel Advisors makes
every effort to accommodate the guests
in the confirmed accommodation. If for
any reason beyond our control the
accommodation is no longer available we
reserve the right to provide alternative
accommodation in a hotel of the same or
higher standard.
Force Majeure
Neither Scots-American Travel Advisors
nor its suppliers can be held
responsible should any bookings be
cancelled or amended due to
circumstances out-with our control.
Complaints
For any complaints, we would like to
have the possibility to improve the
client’s quality of stay rather then
satisfy any disappointments after the
return home. Should you be dissatisfied
with any of our arrangements, you should
contact our office as soon as possible –
while still in Scotland. Hotels and
other suppliers are more likely to
cooperate and achieve compensation if
the problem is reported during the stay.
We can not accept liability for any
complaint which is not reported during
the stay or within 30 days of departure.
Specific GROUP TRAVEL TERMS can be
received on request.
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